News & Events

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New Self-Service Order Products Save Time & Help Staff meet Demand

Rochester, NY July 20, 2021 – Microworks POS Solutions announces new products and services designed to address short-staffed restaurants with high-demand self-service Kiosk Ordering Stations and QR Ordering and Payments.

With a Kiosk in place customers can save time by skipping the line at the counter and ordering directly via the Kiosk. Each station is loaded with the restaurant’s unique WebOrder™ menu, which allows customers to order and pay directly on screen.

QR Ordering provides customers with a way to place orders and pay via their mobile devices simply by scanning a QR Code. Restaurants can place pre-printed table tents with instructions and a QR Code, or servers can leave a printed QR Receipt with the guests at the table. Guests can easily scan, order and pay without waiting for staff, especially during understaffed and peak meal times.

“Self-service options have allowed restaurants to more easily meet order demands even with reduced staffing levels. It’s a great way to allow customers to choose how they order and frees them from the need to wait for staff to take their orders,” said Scott Paratore, owner of Microworks. “Taking advantage of our WebOrder platform, restaurants can receive in-house and take-out orders that feed directly into the Prism POS system, reducing the reliance on staff, especially now when the availability of labor and employees has been hit hard.”

Restaurant owners can leverage their existing Prism POS System to integrate with WebOrder Online Ordering, and now offer QR Ordering and Payments, and/or self-service Kiosks. WebOrder via QR Code or Kiosk gives owners the ability to leverage their existing menu, pricing and mobile user interface. This allows customers to place orders to be delivered right to their table or for take-out.

Customers love self-service options and the ability to order quickly and receive their orders faster. And with the increase in table turnover rates and reduced waiting time, restaurants can increase the number of customers they can serve, regardless of staff levels. Customers can order and pay right away or leave the check open until they are ready to close out their order and pay.

Scott added, “The convenience factor has really been at the forefront of demand, but adding products and services that help alleviate staffing level issues has really made a difference to our customers.”

 

New and Enhanced Features

Rochester, NY August 10, 2020 – Microworks POS Solutions announces new features and enhancements to existing products as well as new hardware for secure payment processing. With the increase in curbside orders and delivery, it's crucial to provide safe, contactless options for customers to order food and have it safely delivered, or pick up themselves without increased risk.

Scott Paratore, owner of Microworks stated, "We have been working hard creating tools to help get our customers through this difficult and disruptive time. Because the pandemic has created new customer requirements for safely ordering out, a need for more tools became evident." The enhancements and new features will help with these new ways restaurants want to meet their customers' needs. The new and improved features will help restaurants increase sales and customer satisfaction, while providing a safe, secure transaction.

Improvements have been made to RapidRun, enhanced Real Time Order Status, created a Prism Notification Service, as well as hardware and software options that integrate with Prism POS to make it seamless to Pay-At-The-Table (PATT) and Pay-At-The-Door (PATD).

RapidRun Mobile App

We have enhanced the mapping and driver tools, as well as improved the Pay-at-the-Door feature. With enhanced SMS communication via the Prism Notification Service and improved the status and location features.

• The store can select a current delivery run for an employee by employee number, or pull up a specific order's details by order number.
• Driver GPS location can be viewed in-Store on the routing screen
• Driver can view a list of orders or on a map with pin points
• Drivers can switch between orders by touching map pins.
• A pre-paid order will have a green checkmark.
• Drivers can view additional options for each order, call the customer or get turn-by-turn directions.
• Communicate via Prism Notification Service and SMS messaging
• Pre-paid orders display with a green checkmark
• RapidRun is only available on Google Play and compatible with Android devices.

Real Time Driver Location and Order Status

WebOrder online ordering allows customers to order via the restaurant’s menu website and track driver location in real time, as well as communicate with the store and delivery driver via SMS.  Driver communication is both automated and as needed via the RapidRun Delivery App. This is especially important for contactless deliveries. Drivers can let the customer know the order was delivered with an SMS text notification. Once delivered, RapidRun will automatically text the next order on the list that their food is on the way. 

With Real Time Driver Location, customers can see where there order is in the preparation and delivery stage. They can view their driver’s location on a map to track the delivery. Additionally, icons display to show the order is sending, received, in prep, ready for delivery or pick-up, and complete.

If a customer has enabled SMS messaging, the Prism Notification Service will send order status and messaging to the customer, which they can reply to, as well as alert the store when they arrive for a pick up order.

 

Order Throttling

Due to the high demand for online ordering for delivery, curbside and takeout orders, you can now control order volume by limiting the number of orders allowed through WebOrder at a given time. Set volume by order type, number of orders, and time slots. Order throttling allows restaurants to control the flow of orders to not extend delivery or kitchen time, or be overwhelmed by high order volume. When set the customer will be prompted to try for the next available time slot to schedule their order.

 

Prism Notification Service – Seamless Communication via SMS

Prism Notification Service is an easy way to communicate via SMS messaging between restaurants, customers, and delivery drivers. With curbside pick-up, increasing number of delivery orders, and contactless order options, SMS text messaging is crucial.
The flexibility and functionality of th Prism Notification Service allows it to be used in single and/or multi-location food establishments. It enhances Prism POS systems to provide simple and effective communication for order tracking and routing.

• Create Order Notification - general or curbside
• Order Ready Notification - Manual, en route or when an order is cleared from the kitchen monitor
• Order Completed Notification - Driver check-in, Rapid Run delivery
• Custom Notification - predefined list or ad-hoc; for example, "Your order is not quite ready. We will be out in a few minutes."
• Optional auto-response - to the curbside "HERE" notification, for example "Got it, we'll be right out."

Pay at the Door

Your customers expect to pay how they want, securely and quickly. Genius Mini is a small device that accepts major payment types from anywhere. When combined with a point-of-sale system, it helps provide a secure, full-featured payment experience no matter where you do business.

Global Payments Integrated and Microworks have teamed up to bring you the Genius family of products. By integrating processing, payment acceptance and customer experience into a secure, cloud-based platform, Genius provides a world-class checkout experience for any business.

• Accept all major payment types –Secure transactions
• Speed up the checkout -Chip card transactions in seconds, making checkout quick and easy.
• Enhance data security - Keep cardholder data off the POS and help secure your systems with full encryption and tokenization.
• Update effortlessly - Automatic cloud updates help ensure you have the latest features and functionality with no downtime, wiith both WIFi and cellular connectivity.
• Receive ongoing benefits - Line-item display, PIN steering, store & forward, cash back and more.

Pay at the Table/Curbside Payments

It is more convenient than ever to check out guests. Pay at the Table/curbside devices come with a large high definition color display and a thermal printer that is neatly hidden so as to maximize screen usage for customer facing transactions. Includes built-in NFC contactless, electronic signature capture and huge memory to enable exceptionally fast processing.

Exceptional Stability and Reliability

• Flexible and secure platform
• Multiple connectivity
• 5-Volt Charging Port
• Built-in NFC contactless

Multimedia Performance

• Large 5-inch capacitive color touch screen
• Supports electronic signature capture
• High definition 1280 x 720 pixels

Unprecedented Security

• PCI PTS 5.x certified
• SRED
• Supports RSA, AES, 3DES

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About Global Payments

Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world.

Headquartered in Georgia with nearly 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America. For more information, visit www.globalpaymentsinc.com and follow Global Payments on Twitter (@globalpayinc), LinkedIn and Facebook.

About Microworks

Based in Rochester, NY, Microworks POS Solutions has worked with thousands of satisfied customers since 1989, and is consistently working on upgrades and POS innovation, driven in part by those same customers. Microworks Prism POS offers an ideal, complete and scalable end-to-end technology platform. Microworks mission is to provide a feature-rich platform to alleviate common restaurant management problems through automation.

 

Curbside Connection

Microworks POS Solutions Prism Notification Service has made communication for curbside, pick up, and delivery orders easier.

 

Rochester, NY July 10, 2020 – Microworks POS Solutions announces their newPrism Notification Service—an easy way to communicate via SMS messaging between restaurants, customers, and delivery drivers. With increasing numbers of curbside pick-up orders, more deliveries and contactless orders, text messaging is a crucial means of communication.

Microworks has been working hard to create tools to help their customers through this difficult and disruptive time. They strive to listen to their customers’ needs and create and implement new features on an ongoing basis. With the Prism Notification Service, Microworks has made curbside, pick up, and delivery orders seamless for restaurants, their customers, and delivery drivers.  

Prism Notification Service allows the restaurant to send SMS notifications:

• When an order is created / confirmed
• When the order is ready for pickup
• to respond when a customer texts "HERE" when they arrive for their
  curbside pickup
• when the order is going out of the restaurant for delivery
• when the delivery has arrived at the customers door
• with predefined or custom messages, for any reason, at any time

The flexibility and functionality of the Prism Notification Service allows it to be used from single to multi-location food establishments. It enhances the Prism POS system to provide simple and effective communication for order tracking and routing. When used with WebOrder online ordering, customers can order via the restaurant’s menu website and track driver location in real time, as well as communicate with the store and delivery driver.

Driver communication is both automated and as needed via the RapidRun Delivery App. This is especially important for contactless deliveries. Drivers can let the customer know the order was delivered with an SMS text notification. Once delivered, RapidRun will automatically text the next order on the list that their food is on the way.  

 

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About Microworks
Based in Rochester, NY, Microworks POS Solutions has worked with thousands of satisfied customers since 1989, and is consistently working on upgrades and POS innovation, driven in part by those same customers. Microworks Prism POS offers an ideal, complete and scalable end-to-end technology platform. Microworks mission is to provide a feature-rich platform to alleviate common restaurant management problems through automation.

 

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