Frequently Asked Questions
Prism Point of Sale Computer System
How do I justify the expense of a computer system for my location?
Consider these costly problems commonly found at many stores without the benefits of a full POS system:
Items not charged for
Uncontrolled food and labor costs
Just to name a few. Since the average cost of leasing a Prism POS system can be less than $8 a day, you can't afford to not be running Prism
What type of payment options are available?
Microworks currently works with the largest leasing companies in the equipment business today. Our account representatives can step you through the process of leasing a POS system in a matter of days. Lease rates are very competitive and may vary slightly with your personal credit history.
Microworks Company Information
How long has Microworks been in business?
Microworks has been providing turnkey point-of-sale solutions for major franchises and independent owners since 1989.
How many systems does Microworks have in the field?
Microworks currently has over two thousand systems in place across the United States, Canada, and worldwide. Our mid-range size provides us with the unique ability to take the time to analyze the individual requirements of each client while still being able to draw from a depth of experience.
What if I need software customization for my operation?
Prism POS has been designed and developed from the ground up from the comments and suggestions of our user-base. We are one of a handful of POS vendors that actually customize our product for your specific needs.
Where can I see a Microworks Prism system?
A Microworks sales executive would be happy to provide user references or arrange a live demonstration in your local area.
What type of hardware do you sell?
All Microworks Turn-Key systems are now shipping on and backed by the award-winning quality and on-site hardware warranty of Dell, Inc. What this means to you is simple, if you are located anywhere in the United States you qualify for on-site service dispatched directly from Dell to your location. This on-site service, directed by our knowledgeable and easily accessible help desk team, is a combination that will guarantee reliability for your system.
Who builds your systems?
Each system is fully assembled and thoroughly tested here in our on-site production facility before it arrives at your location. We do not drop ship any equipment directly to your location without quality control checking it here first. Our product specialists work directly with you through the production phase to verify your menu, pricing, printing, and other site-specific requirements are pre-configured to match your specifications.
How is your hardware warranted/supported?
All Dell computers ship with a three-year warranty and on-site support program backed directly from Dell, Inc. If you are located anywhere in the United States you qualify for on-site service. All other peripherals are warranted for one year, with touch screens warranted for two years. Our 'Hot Spare' program means we stock replacement units ready to go at a moment's notice. In the event you have a hardware failure, Microworks can have a spare unit to you the next morning. If problems occur out of warranty, Microworks can repair your unit or send you a refurbished unit to minimize downtime and expense.
How difficult is it to set up a system?
What are my options for installation? For larger systems, we offer and recommend the option for complete on-site installation and training. For small to mid-sized systems, it's simple and cost-effective for the operator to set up their system with the help of our technicians only a phone call away. All systems ship pre-configured and thoroughly tested complete with diagrams and cables customized to the specifics of each location.